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SID Technical & Harvesting Development Camp

This development session will be a short group discussion on future requirements for the email harvesting component. It is an opportunity for the clients to feedback to the development team at Tribal their considerations for the components, and its future direction. As well as this, we’ll be discussing the technical aspects of installing and running SID. The team at Tribal want the clients to feedback on how they think the release and documentation can be best improved to support this work when being done internally.

Please note, this discussion is not aimed as an instructional session for technical managers or analysts, it is related primarily to the procedures and support framework around the SID updates and releases.

Online seminar

Friday 24th March 2017

11:00 – 13:00

SID Enquiry and FAQ Development Camp

Discussions on the enquiry management and FAQ components. New functionality and revised screens being shipped as part of SID7 will be shown and discussed. Operational reporting will also be reviewed with the group.

@ Birmingham City University

Wednesday 24th May 2017

10:00 – 15:00

SID Booking, Appointment and Queue Management

Discussions on new functionality required, and requested through the ideas portal for the diary and bookings system. Discussions on the future of group appointments and the notion of live pre-arranged live chat systems will be part of the conversation topics.

Online Seminar

Tuesday 25h July 2017

11:00 – 13:00

SID Power User Best Practice Workshop

An invitation for all SID super administrators to share best practice, methods of configuration and discuss issues they have encountered over the years when managing a mature SID system.

@ Bath Spa University

Thursday 10th August 2017

10.00 – 15.00

SID Early Intervention Development Camp

Using advanced technology and SID/Student Insight to create intervention policies to aid in student retention. Discussing trends, the current market and where we need to go.

@ Queen Mary University of London

Wednesday 8th November

10.00 – 15.00

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